Frequently Asked Questions
Everything you need to know about Fireball, your data, and how we keep it safe.
Privacy & Security
TL;DR: Your primary account and financial data is hosted in Sydney, with carefully limited processing by the providers named in our Privacy Policy.
Your primary Fireball database is hosted by Supabase in the Sydney, Australia region (ap-southeast-2). Some features, including payment processing, email delivery, diagnostics, push notifications, and optional integrations, involve providers in other countries. We list each provider and the data involved in our Privacy Policy.
Data is encrypted in transit and at rest. We also enforce Row Level Security (RLS) at the database level so normal client queries are scoped to the signed-in user and the people they choose to share with. Optional two-factor authentication (TOTP via an authenticator app) is available for an extra layer of sign-in security.
Your primary Fireball database is hosted by Supabase in the Sydney, Australia region (ap-southeast-2). Some features, including payment processing, email delivery, diagnostics, push notifications, and optional integrations, involve providers in other countries. We list each provider and the data involved in our Privacy Policy.
Data is encrypted in transit and at rest. We also enforce Row Level Security (RLS) at the database level so normal client queries are scoped to the signed-in user and the people they choose to share with. Optional two-factor authentication (TOTP via an authenticator app) is available for an extra layer of sign-in security.
TL;DR: We collect what is needed to provide and secure Fireball, and explain each category in our Privacy Policy.
This includes your email, chosen username, date of birth, consent choices, connected or manually entered financial information, derived FIRE and budgeting results, and limited billing, support, security, diagnostics, and usage information. A connected institution may also supply account-holder details with an account record.
We never receive your bank password or full payment-card details. See What we collect for the complete list and the providers involved.
This includes your email, chosen username, date of birth, consent choices, connected or manually entered financial information, derived FIRE and budgeting results, and limited billing, support, security, diagnostics, and usage information. A connected institution may also supply account-holder details with an account record.
We never receive your bank password or full payment-card details. See What we collect for the complete list and the providers involved.
TL;DR: We never see your bank password. Akahu handles the connection securely.
We never see or store your bank username or password. Your bank is connected through Akahu, New Zealand's open banking platform, which acts as a secure intermediary between Fireball and your bank.
Depending on your bank, Akahu uses OAuth or a secure credential-based method handled entirely on Akahu's end. Fireball receives only the account, balance, transaction, and related details you authorise Akahu to share. Those records are stored in private database rows protected by the Row Level Security policies described above.
We never see or store your bank username or password. Your bank is connected through Akahu, New Zealand's open banking platform, which acts as a secure intermediary between Fireball and your bank.
Depending on your bank, Akahu uses OAuth or a secure credential-based method handled entirely on Akahu's end. Fireball receives only the account, balance, transaction, and related details you authorise Akahu to share. Those records are stored in private database rows protected by the Row Level Security policies described above.
No. Fireball is read-only.
Akahu does not provide Fireball with payment-initiation access. We can receive the account information you authorise for tracking and planning, but we cannot make payments, transfer funds, or move money in or out of your accounts. Read more on how we use bank data.
Akahu does not provide Fireball with payment-initiation access. We can receive the account information you authorise for tracking and planning, but we cannot make payments, transfer funds, or move money in or out of your accounts. Read more on how we use bank data.
TL;DR: Fireball asks first and sends only the context needed for the task.
A provider-backed request requires current explicit consent. Financial questions can include selected transactions, balances, categories, budgets, goals, debt, or net-worth facts; support-only questions exclude financial context, and AI-assisted imports send a bounded sanitised profile rather than the full file. We never send your email, login credentials, full account numbers, government identifiers, or import filename for these tasks.
AI remains optional and assistive: Fireball does not let it connect accounts, move money, or change financial data on its own. See the Privacy Policy and Financial & AI Disclaimer for the current provider and data-handling details.
A provider-backed request requires current explicit consent. Financial questions can include selected transactions, balances, categories, budgets, goals, debt, or net-worth facts; support-only questions exclude financial context, and AI-assisted imports send a bounded sanitised profile rather than the full file. We never send your email, login credentials, full account numbers, government identifiers, or import filename for these tasks.
AI remains optional and assistive: Fireball does not let it connect accounts, move money, or change financial data on its own. See the Privacy Policy and Financial & AI Disclaimer for the current provider and data-handling details.
TL;DR: Yes. Delete your account in the Fireball app, with support available if you cannot sign in.
Deletion removes your sign-in, profile, transactions, budgets, categories, net-worth history, AI conversations, and other user-owned records from Fireball's active systems. Limited billing/tax records, terminal referral audits, refund-integrity evidence, security records, non-rebindable store identifiers, and residual provider-managed backup copies may remain where required for legal, fraud-prevention, security, or system-integrity purposes.
See our account deletion instructions and the retention schedule in our Privacy Policy.
Deletion removes your sign-in, profile, transactions, budgets, categories, net-worth history, AI conversations, and other user-owned records from Fireball's active systems. Limited billing/tax records, terminal referral audits, refund-integrity evidence, security records, non-rebindable store identifiers, and residual provider-managed backup copies may remain where required for legal, fraud-prevention, security, or system-integrity purposes.
See our account deletion instructions and the retention schedule in our Privacy Policy.
TL;DR: Essential cookies support Fireball, and limited Meta and Reddit advertising measurement can operate on approved public routes for New Zealand and Australian visitors.
We use essential cookies for Supabase sign in and Stripe payment security. Vercel Web Analytics and Speed Insights provide cookieless website measurement.
When explicitly enabled for production campaigns, Meta Pixel may record approved public page visits and verified signup, trial, and paid purchase outcomes. Automatic event detection and advanced matching are disabled. Meta Pixel is not loaded on private financial, support, password recovery, account deletion, banking disclosure, OAuth, API, preview, or Studio surfaces. It does not receive email, phone number, username, birth date, financial records, payment amounts, support text, or form values. Fireball honours Global Privacy Control and provides an opt out control in our Privacy Policy.
When enabled for production Reddit campaigns, a
We use essential cookies for Supabase sign in and Stripe payment security. Vercel Web Analytics and Speed Insights provide cookieless website measurement.
When explicitly enabled for production campaigns, Meta Pixel may record approved public page visits and verified signup, trial, and paid purchase outcomes. Automatic event detection and advanced matching are disabled. Meta Pixel is not loaded on private financial, support, password recovery, account deletion, banking disclosure, OAuth, API, preview, or Studio surfaces. It does not receive email, phone number, username, birth date, financial records, payment amounts, support text, or form values. Fireball honours Global Privacy Control and provides an opt out control in our Privacy Policy.
When enabled for production Reddit campaigns, a
_rdt_cid cookie holds a Reddit ad click identifier for up to 28 days, and Fireball sends Reddit limited server events for verified signup, trial, and paid purchase outcomes. Those events may include a one way SHA-256 hash of your verified email. Fireball does not install the Reddit Pixel, and the cookie is not set when your browser sends Global Privacy Control.Features & Integrations
Yes. Fireball supports life after retirement as well as the journey towards it.
Its dedicated mode for life after FIRE shows your portfolio buffer or gap below your financial independence target, the withdrawal rate needed to cover planned spending, and your current monthly spending. Once you reach your target, it also estimates the monthly spending your investments could support.
Keep using bank sync, budgets and net worth tracking, and test whether your retirement spending could be funded through your chosen life expectancy across 5,000 possible market outcomes. Your plan can account for NZ Super, KiwiSaver access and an inheritance goal.
These are planning estimates, not guarantees or personalised financial advice.
Its dedicated mode for life after FIRE shows your portfolio buffer or gap below your financial independence target, the withdrawal rate needed to cover planned spending, and your current monthly spending. Once you reach your target, it also estimates the monthly spending your investments could support.
Keep using bank sync, budgets and net worth tracking, and test whether your retirement spending could be funded through your chosen life expectancy across 5,000 possible market outcomes. Your plan can account for NZ Super, KiwiSaver access and an inheritance goal.
These are planning estimates, not guarantees or personalised financial advice.
Fireball is designed to be an excellent fit if you want everyday budgeting and long term FIRE planning in one place.
It brings supported New Zealand financial institution connections, budgeting, net worth, KiwiSaver, property, debt, goals and FIRE projections together. The best app for you still depends on how you prefer to manage money and which features matter most.
Read our detailed guide to the best budgeting apps in New Zealand, or compare Fireball with PocketSmith, YNAB, BudgetBuddie, SortMe and Spendle feature by feature.
It brings supported New Zealand financial institution connections, budgeting, net worth, KiwiSaver, property, debt, goals and FIRE projections together. The best app for you still depends on how you prefer to manage money and which features matter most.
Read our detailed guide to the best budgeting apps in New Zealand, or compare Fireball with PocketSmith, YNAB, BudgetBuddie, SortMe and Spendle feature by feature.
Fireball currently connects to NZ banks and lenders through Akahu, including ANZ, ASB, BNZ, Westpac, Kiwibank, TSB, Co-op Bank, SBS Bank, Heartland, Rabobank, Gem Finance, and Amex. It also supports KiwiSaver providers including Kernel Wealth, Simplicity, Fisher Funds, Generate, Booster, Pie KiwiSaver, SuperLife, and Milford, plus investment platforms including Sharesies, Hatch, Stake, and Wise. All connections are read-only. Coverage depends on Akahu's currently supported connections, so see the current list.
Not yet. Fireball's current customer-facing connections are New Zealand institutions through Akahu. Australian bank connections are planned for a future release, but no Australian connections are available in production today. Join the Australian waitlist for launch news and early access opportunities.
Yes! Fireball connects to major KiwiSaver providers and includes your KiwiSaver balance in your net worth calculations and FIRE projections.
Fireball fetches the most recent 3 months immediately, then backfills up to the previous 12 months.
Secure updates continue through Akahu's webhooks, typically within minutes of a new transaction appearing in your bank, until you disconnect or your subscription ends. This is ongoing access, not a one-off snapshot.
Disconnecting stops new data from syncing, but saved transaction history and last-known balances are preserved unless you choose to delete them. Read more about how Fireball uses bank data and our data-retention rules.
Secure updates continue through Akahu's webhooks, typically within minutes of a new transaction appearing in your bank, until you disconnect or your subscription ends. This is ongoing access, not a one-off snapshot.
Disconnecting stops new data from syncing, but saved transaction history and last-known balances are preserved unless you choose to delete them. Read more about how Fireball uses bank data and our data-retention rules.
Yes. Upload your PocketSmith export and Fireball sets up your accounts, transactions, notes, labels and category rules.
If you have already connected your bank, Fireball adds only the older transactions from before your bank feed begins, so nothing doubles up. You review possible duplicates, categories and rules before anything is saved, and you can undo the whole import from Import history for up to 180 days.
PocketSmith budgets, attachments and unsupported rule settings are not imported. See how switching from PocketSmith works.
If you have already connected your bank, Fireball adds only the older transactions from before your bank feed begins, so nothing doubles up. You review possible duplicates, categories and rules before anything is saved, and you can undo the whole import from Import history for up to 180 days.
PocketSmith budgets, attachments and unsupported rule settings are not imported. See how switching from PocketSmith works.
The AI assistant lets you ask questions about your finances in plain language, such as "Am I on track to retire by 50?" or "What's my biggest expense category this quarter?" It uses relevant financial context to provide plain-language responses. AI also helps suggest transaction categories. Financial chat and AI categorisation are part of the Paid plan and only run after you turn them on. Product help from Ask about Fireball is free. You review the output, important figures should be verified, and usage limits apply to all AI features.
No. AI is optional and you stay in control.
You can review every suggestion and switch AI off at any time. AI cannot connect accounts, approve its own changes, or move money. You can also delete individual AI conversations or your full chat history from inside the app.
You can review every suggestion and switch AI off at any time. AI cannot connect accounts, approve its own changes, or move money. You can also delete individual AI conversations or your full chat history from inside the app.
No. Fireball is an information and budgeting tool, not a financial adviser. FIRE projections, insights, calculations, and AI responses are general information and may be incomplete or inaccurate. Always verify important figures and consider advice from a licensed financial adviser before making financial decisions. Read the full Financial & AI Disclaimer.
Fireball is available now on the web, for iPhone on the App Store and for Android on Google Play. Bank syncing, budgeting and FIRE planning work on all three, and you can use the same Fireball account on each.
Yes. The Fireball web app is live, with bank connections, transaction tracking, budgeting, net worth views and FIRE planning in your browser.
Sign in with the same account you use on iPhone or Android, or create a new one.
Sign in with the same account you use on iPhone or Android, or create a new one.
Pricing & Plans
Fireball has a Free plan for $0 with no subscription. The Paid plan costs $10.99 NZD per month or $99 NZD per year on the web. Eligible new web customers may receive 14 days free followed by 30% off for 12 months. Standard pricing applies afterward.
Apple App Store and Google Play prices can differ. Each store shows its exact local price before you confirm a purchase. See the current plan comparison.
Apple App Store and Google Play prices can differ. Each store shows its exact local price before you confirm a purchase. See the current plan comparison.
The Free plan includes Manual accounts and transactions, Budgets and spending charts, Savings goals and debt planning, Net worth and investment tracking, Basic FIRE progress and FIRE date, File imports, exports and device sync, Email support and AI product support.
The Paid plan adds Automatic bank connections and imports, Collaborator mode with up to four trusted people, Advanced insights and FIRE simulations, AI financial chat, categorisation and imports, Financial reminders and alerts, Market data, home loan rates and property lookups, Transaction attachments up to 10 GB, Priority support. Usage limits apply to all AI features.
The Paid plan adds Automatic bank connections and imports, Collaborator mode with up to four trusted people, Advanced insights and FIRE simulations, AI financial chat, categorisation and imports, Financial reminders and alerts, Market data, home loan rates and property lookups, Transaction attachments up to 10 GB, Priority support. Usage limits apply to all AI features.
Yes. There are no lock in contracts. Manage a web subscription through the Stripe billing portal from Subscription in the Fireball app. If your subscription is billed by Apple or Google, manage and cancel it through the corresponding store account. You retain Paid access until the end of the current paid period, then you can continue using the Free plan.
Eligible new customers may try Fireball free for 14 days once per person through web checkout, and receive 30% off the following 12 months. Checkout shows whether payment is required. When a trial is offered without a card, you can add payment later from Subscription in the Fireball app. If no payment method is saved when the trial ends, the subscription and access pause until you add payment and resume through Stripe.
Returning customers may be charged the standard price immediately, and checkout confirms the applicable terms before purchase. Standard pricing starts after the introductory discount ends. See the Terms & Conditions for details.
Returning customers may be charged the standard price immediately, and checkout confirms the applicable terms before purchase. Standard pricing starts after the introductory discount ends. See the Terms & Conditions for details.
Yes. Fireball Family covers you and up to four more people on one bill, five in total, for $149 a year or $16.99 a month.
Everyone uses their own Fireball account and keeps their own private finances and bank connections. Nothing is shared between them unless a person chooses to share their finances, which is a separate feature.
Family is sold on the website only. Eligible new customers get the same 14 day free trial and 30% off for the first 12 months. If you already pay for Fireball on the web, you can upgrade from your account and pay only the difference for the rest of your current period. Being covered by a Family plan counts as that person's one free trial.
Everyone uses their own Fireball account and keeps their own private finances and bank connections. Nothing is shared between them unless a person chooses to share their finances, which is a separate feature.
Family is sold on the website only. Eligible new customers get the same 14 day free trial and 30% off for the first 12 months. If you already pay for Fireball on the web, you can upgrade from your account and pay only the difference for the rest of your current period. Being covered by a Family plan counts as that person's one free trial.
TL;DR: Both monthly and yearly web subscriptions are covered on their first paid charge.
If Fireball doesn't help you find savings worth more than your subscription, contact Billing Support within 30 calendar days of your first paid subscription charge made through Fireball's website. No proof of savings is required. We'll refund that charge to the original payment method and cancel the subscription.
The voluntary guarantee may be claimed once per person. It does not cover renewals, repeat subscriptions, or purchases billed by Apple or Google; store-billed refunds must be requested from the applicable store. Your statutory consumer rights are unaffected. Read the full guarantee terms.
If Fireball doesn't help you find savings worth more than your subscription, contact Billing Support within 30 calendar days of your first paid subscription charge made through Fireball's website. No proof of savings is required. We'll refund that charge to the original payment method and cancel the subscription.
The voluntary guarantee may be claimed once per person. It does not cover renewals, repeat subscriptions, or purchases billed by Apple or Google; store-billed refunds must be requested from the applicable store. Your statutory consumer rights are unaffected. Read the full guarantee terms.
The Free plan remains available with no subscription.
If you need Paid features and money is tight, we would rather help than price you out. If you are a student, between jobs, supporting a family on one income, recovering from a setback, or just stretched thin right now, get in touch at support@heliosstudio.app. Just mention that you would like the hardship rate and we will reply within a day or two.
If you need Paid features and money is tight, we would rather help than price you out. If you are a student, between jobs, supporting a family on one income, recovering from a setback, or just stretched thin right now, get in touch at support@heliosstudio.app. Just mention that you would like the hardship rate and we will reply within a day or two.