Frequently Asked Questions
Everything you need to know about Fireball, your data, and how we keep it safe.
Privacy & Security
TL;DR: Your primary account and financial data is hosted in Sydney, with carefully limited processing by the providers named in our Privacy Policy.
Your primary Fireball database is hosted by Supabase in the Sydney, Australia region (ap-southeast-2). Some features — including payment processing, email delivery, diagnostics, push notifications, and optional integrations — involve providers in other countries. We list each provider and the data involved in our Privacy Policy.
Data is encrypted in transit and at rest. We also enforce Row Level Security (RLS) at the database level so normal client queries are scoped to the signed-in user. Optional two-factor authentication (TOTP via an authenticator app) is available for an extra layer of sign-in security.
Your primary Fireball database is hosted by Supabase in the Sydney, Australia region (ap-southeast-2). Some features — including payment processing, email delivery, diagnostics, push notifications, and optional integrations — involve providers in other countries. We list each provider and the data involved in our Privacy Policy.
Data is encrypted in transit and at rest. We also enforce Row Level Security (RLS) at the database level so normal client queries are scoped to the signed-in user. Optional two-factor authentication (TOTP via an authenticator app) is available for an extra layer of sign-in security.
TL;DR: We collect what is needed to provide and secure Fireball, and explain each category in our Privacy Policy.
This includes your email, chosen username, date of birth, consent choices, connected or manually entered financial information, derived FIRE and budgeting results, and limited billing, support, security, diagnostics, and usage information. A connected institution may also supply account-holder details with an account record.
We never receive your bank password or full payment-card details. See What we collect for the complete list and the providers involved.
This includes your email, chosen username, date of birth, consent choices, connected or manually entered financial information, derived FIRE and budgeting results, and limited billing, support, security, diagnostics, and usage information. A connected institution may also supply account-holder details with an account record.
We never receive your bank password or full payment-card details. See What we collect for the complete list and the providers involved.
TL;DR: We never see your bank password. Akahu handles the connection securely.
We never see or store your bank username or password. Your bank is connected through Akahu, New Zealand's open banking platform, which acts as a secure intermediary between Fireball and your bank.
Depending on your bank, Akahu uses OAuth or a secure credential-based method handled entirely on Akahu's end. Fireball receives only the account, balance, transaction, and related details you authorise Akahu to share. Those records are stored in private database rows protected by the Row Level Security policies described above.
We never see or store your bank username or password. Your bank is connected through Akahu, New Zealand's open banking platform, which acts as a secure intermediary between Fireball and your bank.
Depending on your bank, Akahu uses OAuth or a secure credential-based method handled entirely on Akahu's end. Fireball receives only the account, balance, transaction, and related details you authorise Akahu to share. Those records are stored in private database rows protected by the Row Level Security policies described above.
No. Fireball is read-only.
Akahu does not provide Fireball with payment-initiation access. We can receive the account information you authorise for tracking and planning, but we cannot make payments, transfer funds, or move money in or out of your accounts. Read more on how we use bank data.
Akahu does not provide Fireball with payment-initiation access. We can receive the account information you authorise for tracking and planning, but we cannot make payments, transfer funds, or move money in or out of your accounts. Read more on how we use bank data.
TL;DR: Fireball asks first and sends only the context needed for the task.
A provider-backed request requires current explicit consent. Financial questions can include selected transactions, balances, categories, budgets, goals, debt, or net-worth facts; support-only questions exclude financial context, and AI-assisted imports send a bounded sanitised profile rather than the full file. We never send your email, login credentials, full account numbers, government identifiers, or import filename for these tasks.
AI remains optional and assistive: Fireball does not let it connect accounts, move money, or change financial data on its own. See the Privacy Policy and Financial & AI Disclaimer for the current provider and data-handling details.
A provider-backed request requires current explicit consent. Financial questions can include selected transactions, balances, categories, budgets, goals, debt, or net-worth facts; support-only questions exclude financial context, and AI-assisted imports send a bounded sanitised profile rather than the full file. We never send your email, login credentials, full account numbers, government identifiers, or import filename for these tasks.
AI remains optional and assistive: Fireball does not let it connect accounts, move money, or change financial data on its own. See the Privacy Policy and Financial & AI Disclaimer for the current provider and data-handling details.
TL;DR: Yes — delete your account in the app or dashboard, with support available if you cannot sign in.
Deletion removes your sign-in, profile, transactions, budgets, categories, net-worth history, AI conversations, and other user-owned records from Fireball's active systems. Limited billing/tax records, terminal referral audits, refund-integrity evidence, security records, non-rebindable store identifiers, and residual provider-managed backup copies may remain where required for legal, fraud-prevention, security, or system-integrity purposes.
See our account deletion instructions and the retention schedule in our Privacy Policy.
Deletion removes your sign-in, profile, transactions, budgets, categories, net-worth history, AI conversations, and other user-owned records from Fireball's active systems. Limited billing/tax records, terminal referral audits, refund-integrity evidence, security records, non-rebindable store identifiers, and residual provider-managed backup copies may remain where required for legal, fraud-prevention, security, or system-integrity purposes.
See our account deletion instructions and the retention schedule in our Privacy Policy.
TL;DR: Essential cookies only; no marketing cookies or browser advertising pixels.
We use essential cookies for Supabase sign-in and Stripe payment security.
We do not use Google Analytics, Meta Pixel, Reddit Pixel, advertising cookies, or cross-site trackers. In production, Vercel Web Analytics and Speed Insights provide cookieless website measurement. When enabled for Reddit campaigns, Fireball reports only verified signup and completed-checkout events through a server connection, with the limited data described in our Privacy Policy.
We use essential cookies for Supabase sign-in and Stripe payment security.
We do not use Google Analytics, Meta Pixel, Reddit Pixel, advertising cookies, or cross-site trackers. In production, Vercel Web Analytics and Speed Insights provide cookieless website measurement. When enabled for Reddit campaigns, Fireball reports only verified signup and completed-checkout events through a server connection, with the limited data described in our Privacy Policy.
Features & Integrations
Fireball currently connects to NZ banks and lenders through Akahu, including ANZ, ASB, BNZ, Westpac, Kiwibank, TSB, Co-op Bank, SBS Bank, Heartland, Rabobank, Gem Finance, and Amex. It also supports KiwiSaver providers including Kernel Wealth, Simplicity, Fisher Funds, Generate, Booster, Pie KiwiSaver, SuperLife, and Milford, plus investment platforms including Sharesies, Hatch, Stake, and Wise. All connections are read-only. Coverage depends on Akahu's currently supported connections, so see the current list.
Not yet. Fireball's current customer-facing connections are New Zealand institutions through Akahu. Australian bank connections are planned for a future release, but no Australian connections are available in production today. Join the Australian waitlist for launch news and early access opportunities.
Yes! Fireball connects to major KiwiSaver providers and includes your KiwiSaver balance in your net worth calculations and FIRE projections.
Fireball fetches the most recent 3 months immediately, then backfills up to the previous 12 months.
Secure updates continue through Akahu's webhooks — typically within minutes of a new transaction appearing in your bank — until you disconnect or your subscription ends. This is ongoing access, not a one-off snapshot.
Disconnecting stops new data from syncing, but saved transaction history and last-known balances are preserved unless you choose to delete them. Read more about how Fireball uses bank data and our data-retention rules.
Secure updates continue through Akahu's webhooks — typically within minutes of a new transaction appearing in your bank — until you disconnect or your subscription ends. This is ongoing access, not a one-off snapshot.
Disconnecting stops new data from syncing, but saved transaction history and last-known balances are preserved unless you choose to delete them. Read more about how Fireball uses bank data and our data-retention rules.
The AI assistant lets you ask questions about your finances in natural language — things like "Am I on track to retire by 50?" or "What's my biggest expense category this quarter?" It uses relevant financial context to provide plain-language responses. AI also helps suggest transaction categories. You review the output, important figures should be verified, and usage limits apply to all AI features.
No. AI is optional and you stay in control.
You can review every suggestion and switch AI off at any time. AI cannot connect accounts, approve its own changes, or move money. You can also delete individual AI conversations or your full chat history from inside the app.
You can review every suggestion and switch AI off at any time. AI cannot connect accounts, approve its own changes, or move money. You can also delete individual AI conversations or your full chat history from inside the app.
No. Fireball is an information and budgeting tool, not a financial adviser. FIRE projections, insights, calculations, and AI responses are general information and may be incomplete or inaccurate. Always verify important figures and consider advice from a licensed financial adviser before making financial decisions. Read the full Financial & AI Disclaimer.
You can use the website for product information, account signup, Stripe checkout, account settings, and subscription management. The full bank syncing, budgeting, and FIRE planning experience is available now for iPhone on the App Store and for Android on Google Play.
We're working toward bringing more of Fireball's everyday money tools to the web, including bank connections, transaction tracking, budgeting, net worth views, and FIRE planning.
For now, the website supports product information, account signup, web checkout, account settings, and subscription management. The iPhone and Android apps provide the full experience today.
For now, the website supports product information, account signup, web checkout, account settings, and subscription management. The iPhone and Android apps provide the full experience today.
Pricing & Plans
Fireball's standard web subscription costs $10.99 NZD per month or $99 NZD per year. Eligible new web customers may receive 14 days free followed by 30% off for 12 months. Standard pricing applies afterward.
Apple App Store and Google Play prices can differ. Each store shows its exact local price before you confirm a purchase. See the current web pricing.
Apple App Store and Google Play prices can differ. Each store shows its exact local price before you confirm a purchase. See the current web pricing.
Fireball includes everything you need to track your FIRE journey: unlimited bank sync, FIRE projections, budgets, cash-flow planning, attachments, net-worth tracking, custom categories and rules, subscription and payday detection, AI categorisation, and the AI financial chat assistant. Usage limits apply to all AI features.
Yes. There are no lock-in contracts. Manage a web subscription through the Stripe billing portal from your dashboard. If your subscription is billed by Apple or Google, manage and cancel it through the corresponding store account. You retain access until the end of the current paid period.
Eligible new customers may try Fireball free for 14 days, once per person through web checkout, and receive 30% off the following 12 months. Returning customers may be charged the standard price immediately, and checkout confirms the applicable terms before purchase.
If a trial applies, Stripe charges the payment method provided at checkout when the free trial ends and the chosen monthly or yearly membership begins. Standard pricing starts after the introductory discount ends. Cancel before the trial ends to avoid the first charge. See the Terms & Conditions for details.
If a trial applies, Stripe charges the payment method provided at checkout when the free trial ends and the chosen monthly or yearly membership begins. Standard pricing starts after the introductory discount ends. Cancel before the trial ends to avoid the first charge. See the Terms & Conditions for details.
TL;DR: Both monthly and yearly web subscriptions are covered on their first paid charge.
If Fireball isn't right for you, contact Billing Support within 30 calendar days of your first paid subscription charge made through Fireball's website. We'll refund that charge to the original payment method and cancel the subscription.
The voluntary guarantee may be claimed once per person. It does not cover renewals, repeat subscriptions, or purchases billed by Apple or Google; store-billed refunds must be requested from the applicable store. Your statutory consumer rights are unaffected. Read the full guarantee terms.
If Fireball isn't right for you, contact Billing Support within 30 calendar days of your first paid subscription charge made through Fireball's website. We'll refund that charge to the original payment method and cancel the subscription.
The voluntary guarantee may be claimed once per person. It does not cover renewals, repeat subscriptions, or purchases billed by Apple or Google; store-billed refunds must be requested from the applicable store. Your statutory consumer rights are unaffected. Read the full guarantee terms.
TL;DR: Get in touch and we'll work something out.
Money stress is real, and the people who need a FIRE plan most often can least afford one. We'd rather have you using Fireball than priced out of it.
If you're a student, between jobs, supporting a family on one income, recovering from a setback, or just stretched thin right now — get in touch at support@heliosstudio.app. Just mention you'd like the hardship rate and we'll reply within a day or two.
Money stress is real, and the people who need a FIRE plan most often can least afford one. We'd rather have you using Fireball than priced out of it.
If you're a student, between jobs, supporting a family on one income, recovering from a setback, or just stretched thin right now — get in touch at support@heliosstudio.app. Just mention you'd like the hardship rate and we'll reply within a day or two.